Arrival Times
Domestic Ground Shipping
Shipments normally arrives one to seven (1-7) business days after your order has left our location (weekends excluded), provided the item is in stock. In the event that your item is not in stock, you will be otherwise notified (if you have provided us with a valid e-mail address). All orders are shipped and delivered Monday through Friday only.
Calculation of Shipping Charges
We ship all orders promptly by FedExTM or similar carrier. Charges are determined by the weight of the package. We do not ship internationally at this time. It should take 1 to 7 business days to receive your order by standard ground service. Orders shipped within New Jersey are subject to 7% state sales tax.
Order Processing
All orders are usually processed for shipment immediately but may take up to 24 hours from time of order. Shipments are processed Monday through Friday only. Overnight and Second Day orders must be received before 12:00 PM E.S.T.. In some instances you may receive your order in multiple shipments.
Canceling Orders
If you need to cancel an order that has not already been shipped, we may be able to cancel it. To do so, please contact us immediately. However, if your order has already been sent out for delivery, we will be unable to cancel it. You may cancel your order up to the time of shipment.
Sales Tax
Sales tax is charged on total merchandise and shipping charges for orders delivered to New Jersey.
Non-Delivered Orders
Should a package be refused or returned to us unopened, the customer shall be charged a restocking fee of 15% of the order amount and/or pay shipping cost to re-ship the order.
Freight Damage
Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be reported to us by email within 24 hours of delivery. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of claim.
Returns
Due to the nature of our products, we do not accept returns once an order has been delivered.
If a damaged package is delivered to you, please notify us as soon as possible. We will gladly replace any damaged items returned to us.
